Privacy Policy

The information associated with a visit depends on how a customer uses the storefront. Browsing a collection, selecting a wetsuit size, comparing surfboard specifications, placing an order, or contacting support can each create different types of information.

• customer name, email address, billing details, shipping destination, and other checkout information;
• products viewed, selected sizes, colors, specifications, quantities, cart activity, and completed orders;
• payment status and transaction information received from payment service providers;
• browser, device, IP address, language, session, referral, and page interaction information;
• messages sent to customer support about products, orders, shipping, returns, or refunds;
• photographs or supporting information voluntarily provided when reporting damage, missing components, or an incorrect product.

Many products in the ROVQIRA range are purchased based on fit or technical specification. Swimwear, wetsuits, boardshorts, shirts, jackets, and other apparel may involve questions about sizing, cut, material, or comfort. Surfboards and equipment can involve length, width, thickness, volume, construction, fin setup, or intended use.

If you contact us before ordering, we may keep the information needed to understand the enquiry and respond with the relevant product details. This can include the product name, selected option, general fit concern, or the specification you are comparing.

Once an order is submitted, the checkout information becomes part of the transaction record used to identify the purchase, confirm the selected products, prepare fulfillment, arrange shipping, communicate order updates, and respond if an issue occurs.

An order record may contain the products purchased, selected size or specification, order value, payment status, shipping address, delivery method, tracking details, support activity, return requests, exchange history, refund information, or delivery claims.

For apparel and smaller accessories, fulfillment normally resembles a standard parcel process. Larger products such as surfboards or other water-sports equipment may create additional logistics records because packaging dimensions, carrier handling, or delivery routing can be different.

Payment credentials may be collected and processed by third-party payment services or commerce infrastructure providers. Those providers handle the information needed to authorize and complete the payment according to their systems.

ROVQIRA generally receives transaction information needed to understand whether an order has been authorized, completed, refunded, disputed, or otherwise updated. Full card details are not required for ordinary customer support enquiries.

Relevant transaction records may remain connected to an order when needed for refund handling, fraud prevention, reconciliation, chargeback review, or customer service.

Shipping information is used to move purchased products from fulfillment to the destination supplied at checkout. Relevant details may be provided to warehouses, fulfillment partners, carriers, postal services, freight services, shipping platforms, or customs intermediaries where they are involved in the delivery process.

Surfboards, skimboards, or other large equipment can require a different logistics workflow from swimwear, apparel, fins, or small accessories. Delivery information may therefore be processed differently depending on package size, route, destination, carrier capability, and customs requirements.

If a package is delayed, returned, refused, lost, damaged, or marked delivered but cannot be found, we may review tracking scans, destination details, carrier communications, customer messages, and supporting photographs to understand what occurred.

Water-sports equipment can be more sensitive to impact and handling during transport than ordinary clothing parcels. When damage is reported, our support team may ask for photographs that help show the condition of the shipment.

Useful images can include the outer packaging, shipping label, protective materials, affected area, full product, tags, or included components. These photographs may be reviewed alongside order and tracking information and may be shared with a fulfillment or shipping provider when necessary to investigate a transport-related claim.

Customers should avoid including unrelated people, private documents, payment information, or unnecessary details from their home or surroundings in support photographs.

Messages sent to [email protected] may be kept with relevant order or product information so the support team can understand the history of an enquiry without requiring the customer to repeat the same details.

Technical information may be created when a visitor uses the storefront. This can include browser type, device type, operating system, IP address, approximate location derived from technical data, referring source, pages viewed, session activity, timestamps, and interactions with products or checkout features.

This information helps identify performance issues, maintain storefront sessions, understand how visitors navigate product categories, and determine whether important parts of the shopping journey are functioning correctly across desktop and mobile devices.

For example, aggregated activity can show whether customers struggle to locate size information, whether surf equipment specification pages are being used effectively, or whether a technical problem interrupts checkout.

Cookies and related technologies may support shopping-cart continuity, storefront preferences, session management, checkout functions, security, analytics, and marketing measurement.

Some technologies are closely connected to basic store functions. Others help us understand how customers move between collections, product pages, cart, and checkout. Available cookie controls can vary by browser, device, region, and the third-party services used by the storefront.

Customers can usually manage cookies through browser settings. Restricting certain cookies may affect saved carts, preferences, checkout continuity, or other storefront features.

Analytics tools may be used to understand how visitors interact with collections, product information, search, carts, and checkout. We use this type of information to improve the storefront rather than to change the technical characteristics of the products customers purchase.

Where advertising or campaign measurement is used, browsing and purchase events may be measured to understand whether marketing activity is effective. Depending on the services involved, cookies, device identifiers, or conversion signals may be processed by advertising or analytics providers.

Online retail depends on specialist services, so customer information may be shared when it is reasonably necessary to complete an order, process a payment, deliver a package, operate the storefront, provide customer support, or protect the transaction from fraud.

• e-commerce, hosting, and storefront infrastructure providers;
• payment processors and transaction service providers;
• warehouses and fulfillment partners;
• postal services, couriers, freight providers, and shipping platforms;
• customs, clearance, or logistics providers involved in international delivery;
• analytics, fraud-prevention, security, and technical service providers;
• professional advisers or relevant authorities where information is reasonably required for a valid dispute, request, or compliance matter.

Information is shared for the relevant operational purpose rather than published as part of the storefront experience.

A customer, storefront system, payment provider, fulfillment partner, and shipping carrier may be located in different countries or regions. International orders can therefore involve information moving between service providers and jurisdictions as the transaction progresses.

This is particularly relevant to shipping and customs processes, where recipient and package information may pass through several logistics systems before delivery is completed.

Information involved in cross-border processing is used for the relevant payment, fulfillment, customer-service, security, or delivery purpose.

Different records are kept for different reasons, so a single retention period does not apply to every type of information.

Order information may be needed for customer support, bookkeeping, refunds, payment reviews, delivery investigations, fraud prevention, and disputes. Support conversations may be retained while an enquiry remains active and, where appropriate, afterward so there is a record of how the issue was resolved.

Analytics and technical information may follow the retention settings of the services that process that information. When records are no longer reasonably needed for an operational, security, recordkeeping, or compliance purpose, they may be deleted, anonymized, or allowed to expire according to the systems involved.

Depending on location and the information involved, customers may have options to request access to personal information, ask for inaccurate information to be corrected, request deletion in appropriate circumstances, or ask questions about how information is being used.

Certain transaction information may need to remain available while an order, refund, chargeback, delivery claim, fraud review, or other customer-service matter is still active.

We may request enough information to confirm that a privacy request relates to the correct customer or transaction before changing, deleting, or disclosing records.

Privacy enquiries can be sent to [email protected].

Browsers and devices may provide settings or signals intended to reduce certain types of tracking. Because these technologies and the standards used by different services continue to vary, the storefront may not respond identically to every browser-based signal.

Customers can also use browser cookie controls, device privacy settings, and controls supplied by relevant analytics or advertising services.

Reasonable administrative and technical measures are used to reduce the risk of unauthorized access, misuse, alteration, or loss of information handled through the storefront.

Online shopping also depends on systems outside ROVQIRA, including customer devices, internet connections, email providers, payment systems, fulfillment platforms, and carrier networks. No online storage or transmission method can remove every possible risk.

ROVQIRA is presented as a retail storefront for swimwear, apparel, surf products, and water-sports equipment. We do not intentionally seek personal information from children for the purpose of building customer profiles.

If a parent or guardian believes that a child has provided personal information inappropriately, they may contact us so the situation can be reviewed.

The way information is handled may evolve as the ROVQIRA product range, shipping arrangements, payment systems, customer-service tools, analytics services, or storefront technology change.

When this page is revised, the current version will reflect the way customer information is being handled at that time rather than preserving descriptions of systems or practices that are no longer relevant.

Questions about customer information, order records, support conversations, privacy requests, or the handling of personal information can be sent to [email protected].